Skynamo Software Terms of Use

Version 1.7. 1 October 2018

1. Interpretation

1.1 In this Agreement, unless inconsistent with or otherwise indicated by the context: –
1.1.1 “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity;
1.1.2 “Agreement” means the Agreement set out in this document (terms of use) between Skynamo and the Client and any agreed amendments hereto;
1.1.3 “Client” means the client which subscribed to the use of the Software in terms of an Order Form or in terms of an agreement with Skynamo directly or with any of Skynamo’s VARs;
1.1.4 “Client Data” means the data and information supplied and / or entered by the Client for use on the Software or with the Services;
1.1.5 “Client’s Subscription” means the specific subscription at a specific cost in terms of which the Client uses the Software;
1.1.6 “Client’s Subscription Price” means the price at which the Client subscribed to the Software in terms of the Order Form;
1.1.7 “CPA” means the Consumer Protection Act, Nr. 68 of 2008;
1.1.8 “Customisable Dashboard and Reporting” means the service offered by Skynamo that can be used by the Client to develop custom reports and dashboard tiles;
1.1.9 “Data Entry” means the entry of Client Data in the Software;
1.1.10 “Data Maintenance” means the maintenance of the Client Data in the Software;
1.1.11 “Data Protection Legislation” means any applicable data protection legislation including, but not limited to, POPI and GDPR;
1.1.12 “Force Majeure” means any event or circumstance which is not within the reasonable control of the affected party including vis major, casus fortuitus, any act of God, strike, theft, fire, power failure, explosion, riot, insurrection or other civil disorder, war (whether declared or not) or military operations, the downtime of any communications line and/or unavailability of any telecommunications facility or infrastructure, international restrictions, any requirement of any international authority, any requirement of any government or other competent local authority, any court order, export control, and shortage of transport facilities, any cyber attack, outage Incident or event where the Software is hacked;
1.1.13 “GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016;
1.1.14 “License” means the right granted by Skynamo to the Client to authorise an individual User of the Client to use the Software;
1.1.15 “Licensed User” means those Users of the Client for which a License has been issued and has, accordingly, been authorised to use the Software;
1.1.16 “Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses;
1.1.17 “Non-Skynamo Application” means a web-based, mobile, offline or other software process or functionality that is provided by the Client or a third party and interoperates with the Software, including, but not limited to Enterprise Resource Planning software and Accounting software;
1.1.18 “Once-Off Charges” means those amounts payable by the Client in terms of the Order Form which is not payable on a monthly basis but payable once off including setup fees;
1.1.19 “Order Forms” means the agreement signed by the Client (whether directly with Skynamo or with one of Skynamo’s VARs) subscribing it to the use of the Software containing Tier, pricing and Client details;
1.1.20 “Parties” means Skynamo and the Client, and “Party” means either one of them, as the context may indicate or require;
1.1.21 “Personal Information” means personal information as defined in POPI or any other similar or related definition in any applicable Data Protection Legislation;
1.1.22 “POPI” means the Protection of Personal Information Act, No. 4 of 2013;
1.1.23 “Prime Rate” means the prime rate of interest publicly quoted as such by Absa Bank Limited, as certified by any manager of such bank, whose appointment as such shall not be necessary to prove, and which certificate shall constitute prima facie proof of that rate;
1.1.24 “Services” means the Services that Client subscribed to in the relevant Tier in terms of the Order Form;
1.1.25 “Skynamo” means Skynamo (Pty) Ltd (registration number: 2012/052717/07) having a primary place of business at 11 Neutron Road, Capital Place Office Park, Technopark, Stellenbosch, 7600 (e-mail: legal@skynamo.com);
1.1.26 “Software” means the software system developed by Skynamo, which incorporates mobile software, online databases, browser interfaces and documentation. Any reference to the Software refers to all these components;
1.1.27 “Subscription Fee”means the monthly or yearly fee paid or payable by the Client for the Licenses issued and the use of the Software;
1.1.28 “Technical Support” means those employees and/or representatives of Skynamo appointed to assist User’s with technical queries relating to the Software;
1.1.29 “Third Party” means any person or entity which is not a party to this Agreement;
1.1.30 “Users” means the employees and/or managers of the Client who uses the Software for the purpose for which it was obtained from Skynamo;
1.1.31 “VAR” means a Value Added Reseller, which has been authorised by Skynamo to resell and sub-license the Software, including Skynamo Ltd, a private limited company incorporated and registered in England and Wales with registration number 11039559 and Skynamo Inc., a corporation formed under the laws of the State of Delaware.
1.2 In this Agreement, words importing the singular shall include the plural, and vice versa, and words importing the masculine gender shall include the feminine and neuter genders, and vice versa, and words importing persons shall include partnerships, trusts and bodies corporate, and vice versa.
1.3 The headings to the paragraphs to this Agreement are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.
1.4 Each of the provisions contained in this Agreement shall be construed as independent of every other such provision to the effect that if any provisions of this agreement shall be determined to be illegal, invalid and/or unenforceable then such determination shall not affect any other provisions of this agreement all of which shall remain in full force and effect.
1.5 The parties acknowledge and agree that they have had equal opportunity to take legal advice and to negotiate and amend this agreement and the “contra proferentum-rule” (and any other rule of interpretation that provides that this agreement shall be interpreted against the party responsible for the drafting or preparation of this Agreement) shall not apply.
1.6 If any provision in a definition is a substantive provision conferring rights or imposing obligations on any party, effect shall be given to it as if it were a substantive clause in the body of the Agreement, notwithstanding that it is only contained in the interpretation clause.
1.7 THESE TERMS OF USE CONTAIN PROVISIONS THAT APPEAR IN SIMILAR TEXT AND STYLE TO THIS CLAUSE AND IS SPECIFICALLY DRAWN TO THE ATTENTION OF ANY CLIENT INSOFAR AS THE PROVISIONS OF THE CPA MAY BE APPLICABLE AND WHICH –
1.7.1 MAY LIMIT THE RISK OR LIABILITY OF SKYNAMO; AND/OR
1.7.2 MAY CREATE RISK OR LIABILITY FOR THE CLIENT; AND/OR
1.7.3 MAY CREATE LIABILITY FOR THE CLIENT TO INDEMNIFY SKYNAMO; AND/OR
1.7.4 SERVES AS AN ACKNOWLEDGEMENT, BY THE CLIENT, OF A FACT.

2. Introduction

2.1 Skynamo issued a licence to Client for the use of the Software and will supply the Client with an instance of the database and browser components for using the Software online. Skynamo and/or the VAR will further provide the Client with the Services relating to the use of the Software.
2.2 This Agreement sets out the terms and conditions that apply to Client’s use of the Software and the obligations of the Parties in this respect.

3. Application of these Terms of Use

3.1 These terms of use apply to all Clients, irrespective of whether such Client has an agreement with Skynamo directly, or with any of Skynamo’s VARs.
3.2 This Agreement regulates the relationship between the Parties in respect of the use of the Software.

4. Software Licenses and Subscriptions

4.1 Skynamo will issue a license for the use of the Software to each User subscribed by the Client in terms the Client’s Subscription. 
4.2 Subject to the terms and provisions of this Agreement, Skynamo hereby grants to Client and Licensed Users, the non-exclusive right and license to:
4.2.1 Use the Software on mobile devices and to access the online components of the Software through a browser; and
4.2.2 Print portions of the electronic or online documentation for reasonable use by Licensed Users. 
4.3 The Licenses granted confers no title to or ownership in the Software to the Client. Skynamo’s third party suppliers may protect their rights in the event of any violation of any of the terms of this Agreement. 
4.4 Nothing in this Agreement obliges Skynamo to make service development decisions under the direction of Client or to make changes to the Software at the instruction of the Client. 
4.5 Client grants to Skynamo a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Software and Services any suggestion, enhancement request, recommendation, correction or other feedback provided by Client or Users relating to the operation of the Software and the Services.   

5. Skynamo’s Responsibilities

5.1 Skynamo will:
5.1.1 Make the Software available to Client pursuant to this Agreement and any applicable Order Forms;
5.1.2 Use all commercially reasonable efforts to make the Software available 24 hours a day, 7 days a week, except for:
5.1.2.1 Planned downtime (of which Skynamo shall give advance electronic notice); and
5.1.2.2 Any unavailability caused by circumstances beyond Skynamo’s reasonable control, including, Force Majeure, internet service provider failure or delay, failure or non-functionality of a Non-Skynamo Application, or a denial of service attack.

6. Client’s Responsibilities

6.1 Data Entry and Data Maintenance is the sole responsibility of the Client. The Client undertakes to supply all data in Excel or CSV format in templates provided by Skynamo. 
6.2 Client will:
6.2.1 Be responsible for Users’ compliance with this Agreement;
6.2.2 Be responsible for the accuracy, quality and legality of Client Data, the means by which Client acquired Client Data and Client’s use of Client Data with the Software and Services;
6.2.3 Use all commercially reasonable efforts to prevent unauthorised access and use of the Software and will notify Skynamo promptly of any such unauthorised access and/or use;
6.2.4 Use the Software and the Services only in accordance with this Agreement and any applicable laws and/or government regulations; and
6.2.5 Comply with the terms of service of any Non-Skynamo Applications with which Client uses the Software and/or the Services. 
6.3 Neither Client nor its Users will:
6.3.1 Make the Software or the Services available to anyone other than the designated Users, or use the Software or the Services for the benefit of anyone other than the Client; 
6.3.2 Sell, resell, license, sublicense, distribute, make available, rent or lease the Software or the Services; 
6.3.3 Rent, lease, sell, cede, license, sub-license, publish, display, distribute, disseminate, assign or otherwise transfer the license granted to Client to a third party; 
6.3.4 Use the Software to transmit Malicious Code;
6.3.5 Attempt to gain unauthorised access to any component of the Software or its related systems or networks;
6.3.6 Modify, copy, reproduce, or create derivative works based on the Software or the Services or any part, feature, function or user interface thereof;
6.3.7 Remove, add, alter, obscure any trademarks, trade names, logos, patent or copyright notices or markings, proprietary and/or other legal notices on or in Skynamo;
6.3.8 Interfere with or disrupt the integrity or performance of the Software or third-party data contained therein; 
6.3.9 Incorporate the Software into any other software or hardware product; or, 
6.3.10 private label or private brand the Software or any portion thereof or include any other party’s marks or legends on the Software or any portion thereof; 
6.3.11 Frame or mirror any part of any Software or Services, other than framing on Client’s own intranets or otherwise for Client’s own internal business purposes or as permitted under this Agreement; 
6.3.12 Provide access (directly or indirectly) to Skynamo via the Internet or any file-sharing method or system; 
6.3.13 Disassemble, reverse engineer, or decompile the Software or the Services, or access it to:
6.3.13.1 Build a competitive product or service;
6.3.13.2 Build a product or service using similar ideas, features, functions or graphics as the Software or the Services; 
6.3.13.3 Copy any ideas, features, functions or graphics of the Service or the Software; or, 
6.3.13.4 Determine whether the Software is within the scope of any patent.
6.4 Any use of the Software or the Services in breach of this Agreement or applicable Order Forms, by Client or Users, which in Skynamo’s judgment threatens the security, integrity or availability of the Software or the Services, may result in the immediate suspension of the Software and the ServicesSkynamo will, however, use all commercially reasonable efforts under the circumstances to provide Client with notice and an opportunity to remedy such violation or threat prior to such suspension.

7. Skynamo Services and Support

7.1 Skynamo uses third parties to provide cellular network coverage. Skynamo cannot be held responsible for poor network quality or network downtime. 
7.2 Skynamo will monitor the availability of the Software by automatically triggering an order every 30 minutes between 4:00 and 23:00 CAT every day. If that order has not arrived in a monitored email inbox within 30 (thirty) minutes, the system will automatically alert Technical Support that there is a service incident. Skynamo maintains a log of every service incident, including the reason and the outage duration. This list is available upon request to the Client.
7.3 Planned maintenance and upgrades will trigger outage incidents. Planned maintenance will be announced on the Skynamo user interface at least 24 (twenty four) hours prior to the downtime. Planned maintenance will be scheduled for after 17:00 CAT as far as reasonably possible. 
7.4 The role of Technical Support is to assist the Client in using the Software and to troubleshoot any problems and find the source of the error. The role of Technical Support is not to be an outsourced administration office. 

8. Data Retention and Backup

7.1 Skynamo will make a full backup of all Client Data once a week (“Backup Cycle”). Each evening, Skynamo will make an incremental backup. These backups are kept for 4 (four) Backup Cycles in high availability storage (http://aws.amazon.com/s3/). Backups resides in the region it was created.
8.2 Data on the live instance of the Software may be trimmed as follows as the need arises:
8.2.1 Logs are trimmed monthly to 3 (three) months’ data;
8.2.2 Track points are trimmed monthly to 6 (six) months’ data;
8.2.3 All interactions (visits, forms, photos) are trimmed monthly to 25 (twenty five) months’ data; and,
8.2.4 On the mobile application, only the most recent interactions, orders etc. may be synced down due to space concerns.

9. Sub-Processors

Skynamo makes use of sub-processors in order to carry out some of its processing functions. By making use of the Software, the Client agrees to Skynamo making use of such sub-processors.

10. Protection of Client Data

10.1 Skynamo will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Client Data.
10.2 Skynamo will not be responsible for any loss of data by third party storage providers.
10.3 Data Protection Legislation
10.3.1 The Client and Skynamo take specific note of the provisions of any applicable Data Protection Legislation. The Client further notes that Personal Information forming part of Client Data entered into the Software by Users and/or Skynamo and/or any representative of the Client, may under no circumstances be made available to a Third Party for any purpose whatsoever.
10.3.2 The Client shall ensure that only approved members of the Client’s management team are given access to Client Data on the Software, subject to the necessary obligations of confidentiality being imposed on such members of the management team. This data may only be processed or used for legitimate business purposes. Any person who is given access to such information shall be made aware of the terms and conditions of this Agreement and of any applicable Data Protection Legislation.
10.4 The Client is responsible for making its Users aware of the Personal Information being collected while they use the Software and to obtain any required consent in terms of Data Protection Legislation. It is recommended that the employment contract between the Client and the Employee be amended in accordance herewith.

11. Non-Skynamo Applications

11.1 The Software can be integrated with Non-Skynamo Applications such as Enterprise Resource Planning systems (e.g. Sage X3). 
11.2 In such a case the Software is and will remain the property of Skynamo and Skynamo is not an agent, partner or authorised representative of the Non-Skynamo Application and no legal relationship, whether contractual or otherwise, exists between the Client and the Non-Skynamo Application in respect of the Software. 
11.3 The Non-Skynamo Application will not accept any responsibility for any defects in the Software or documentation provided by Skynamo and the Non-Skynamo Application is not responsible for the support and/or maintenance of the Software.

12. Confidentiality and Non-Disclosure

12.1 For the purposes of this clause 10, Confidential Information will mean any and all information, whether written (including information contained in electronic format) or oral which pertains to all intellectual property rights, trade secrets or information which relates to the business of the Client, including, but not limited to, Client Data, the identity and terms of strategic business relationships, specifications, reports, plans, forecasts, customer lists, current or historical data, business plans, reports, and all other business data.
12.2 In using the Software, the Client will disclose Confidential Information to Skynamo and Skynamo will have access to the Client’s confidential information.
12.3 The Client is the sole legal and beneficial owner of all Confidential Information and wishes to ensure that Skynamo maintains the confidentiality of the Confidential Information.
12.4 All information which is made available to Skynamo, will be deemed to be Confidential Information and will be subject to the provisions contained herein.
12.5 Skynamo hereby undertakes, in favour of the Client during the existence of this Agreement or at any time thereafter to:
12.5.1 Not divulge or disclose (whether directly or indirectly) Confidential Information (or any portion thereof) to any other parties in any form or manner whatsoever;
12.5.2 Advise all receiving persons with access to the Confidential Information of the obligation to protect the Confidential Information; and
12.5.3 Not use, exploit, permit the use of, or in any other manner whatsoever apply the Confidential Information or any portion thereof for its own benefit or for any other purpose whatsoever other than for the purpose for which it was provided and otherwise than in accordance with the provisions of this Agreement; and,
12.5.4 Take all such steps as may be necessary to prevent the Confidential Information falling into the hands of unauthorised third parties.
12.6 The above undertakings relating to confidentiality and non-disclosure will not apply to any information which:
12.6.1 Skynamo can demonstrate was acquired by it independently from a third party acting in good faith which has not previously obtained the Confidential Information directly or indirectly under a confidentiality obligation from the Client, as proved by Skynamo’s written records;
12.6.2 is received from a third-party without restriction and without breach of an agreement with the Client;
12.6.3 is independently developed by Skynamo as evidenced by its written records;
12.6.4 is made public by the Client or which otherwise is or hereafter becomes part of the public domain through no wrongful act, fault or negligence on the part of Skynamo; or,
12.6.5 is disclosed by Skynamo to satisfy an order of a court of competent jurisdiction or to comply with the provisions of any law or regulation in force from time to time, provided that in such circumstances Skynamo will give the Client sufficient prior written notice of such request so as to enable the Client to take whatever steps it deems necessary to protect its interests in this regard, provided that Skynamo will only disclose that portion of the Confidential Information which it is legally required to disclose and Skynamo will use all reasonable endeavours to protect the confidentiality of such information to the widest extent possible in the circumstances.
12.7 In the event that any Confidential Information shall be copied, disclosed or used otherwise than as permitted under this Agreement then, upon becoming aware of same, Skynamo shall as soon as practicable notify the Client of such event and, if requested by the Client, take such steps (including the institution of legal proceedings) as shall be necessary to remedy (if capable of remedy) the default and/or to prevent further unauthorised copying, disclosure or use.

13. Client’s choice of Data Package

13.1 The Client acknowledges that the Software requires an active Internet connection and that, if Users’ devices are not connected to Wifi, the Software will use the data connection available on the device (and therefore the data loaded on the device).
13.2 Skynamo expressly recommends to Client that Client restrict out-of-bundle data options and availability on all User devices in order to avoid accidental or excessive data costs.
13.3 Under no circumstances will Skynamo be liable to Client or Users for any data costs relating to the use of the Software.

14. Indemnity

14.1 USE OF THE SOFTWARE WILL BE AT THE SOLE AND EXCLUSIVE RISK OF CLIENT AND USERS, AND CLIENT HEREBY INDEMNIFIES AND AGREES TO HOLD SKYNAMO HARMLESS AGAINST ANY AND ALL LOSSES THAT MAY ARISE IN CONNECTION WITH SUCH USE OF THE SOFTWARE.
14.2 THE CLIENT SPECIFICALLY INDEMNIFIES AND AGREES TO HOLD SKYNAMO HARMLESS AGAINST ANY AND ALL CLAIMS, ARISING FROM WHATSOEVER REASON, BY USERS, EMPLOYEES OR REPRESENTATIVES OF THE CLIENT RELATING TO THE USE OF THE SOFTWARE.

15. Exclusion of Consequential or Related Damages

IN NO EVENT WILL SKYNAMO OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR DELICT AND REGARDLESS OF THE THEORY OF LIABILITY.

16. Limitation of Liability

16.1 NOTWITHSTANDING ANY OTHER PROVISION OF THE AGREEMENT, SKYNAMO SHALL NOT BE LIABLE FOR ANY LOSS, LIABILITY, DAMAGES, WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL OR EXPENSE OF WHATSOEVER NATURE AND HOWSOEVER ARISING WHICH IS CAUSED BY OR ATTRIBUTABLE TO –

16.1.1 ACTS, OMISSIONS OR A BREACH OF THIS AGREEMENT BY THE CLIENT OR ITS USERS;
16.1.2 THE FACT THAT THE SOFTWARE OR THE SERVICES ARE NOT FUNCTIONING PROPERLY OR AT ALL AT ANY PARTICULAR STAGE;
16.1.3 A DELAY IN PROVIDING OR REPAIRING THE SOFTWARE OR THE SERVICES OR THE TOTAL OR PARTIAL INTERRUPTION OF THE SOFTWARE OR THE SERVICES;
16.1.4 ANY ACT OR OMISSION OF SKYNAMO, ITS SERVANTS, AGENTS AND SUBCONTRACTORS AND/OR ANY BREACH OF SKYNAMO’S OBLIGATIONS IN TERMS OF THIS AGREEMENT;
16.1.5 THE UNLAWFUL OR FRAUDULENT ACCESSING BY A THIRD PARTY OF THE CLIENT’S TELECOMMUNICATION LINES, PBX (PRIVATE BRANCH EXCHANGE) OR ANOTHER TELECOMMUNICATION EQUIPMENT. IN SUCH CIRCUMSTANCES, THE CLIENT SHALL REMAIN LIABLE FOR ALL SERVICE CHARGES INCURRED PURSUANT TO SUCH UNLAWFUL OR FRAUDULENT ACCESS AND HEREBY INDEMNIFIES SKYNAMO AGAINST ALL LOSS, LIABILITY, DAMAGE OR EXPENSE WHICH IT MAY SUFFER AS A RESULT THEREOF.
16.2 BECAUSE OF THE NEED TO CONDUCT MAINTENANCE, REPAIR AND/OR IMPROVEMENT WORK FROM TIME TO TIME ON THE TECHNICAL INFRASTRUCTURE BY MEANS OF WHICH THE SERVICES ARE PROVIDED, THE PROVISION OF THE SERVICES MAY BE SUSPENDED FROM TIME TO TIME WITHOUT NOTICE BY SKYNAMO, AND SKYNAMO’S SERVANTS, AGENTS AND SUBCONTRACTORS ARE EXEMPTED FROM ALL LIABILITY FOR ANY LOSS OR DAMAGE (WHETHER DIRECT OR CONSEQUENTIAL) AND/OR FOR ANY COSTS, CLAIMS OR DEMANDS OF ANY NATURE TO THE CLIENT AND/OR ANY THIRD PARTY ARISING FROM SUCH SUSPENSION.
16.3 SKYNAMO DOES NOT UNDERTAKE TO REINSTATE THE SERVICES WITHIN A SPECIFIC PERIOD, AND SHALL BE EXEMPTED FROM ANY LIABILITY WHATSOEVER, IF THE NATURE OF THE FAILURE IS CAUSED BY A THIRD-PARTY SUPPLIER’S FAILURE TO DELIVER THEIR SERVICE AND IF THE FAILURE IS DUE TO A REASON OUT OF THE DIRECT CONTROL OF SKYNAMO.
16.4 SHOULD SKYNAMO BE FOUND TO BE LIABLE FOR DAMAGES SUFFERED BY THE CLIENT OR USERS, NOTWITHSTANDING CLAUSE 13, 15 OR 16 ABOVE, SKYNAMO’S ENTIRE LIABILITY FOR DAMAGES (INCLUDING DIRECT, INDIRECT AND CONSEQUENTIAL DAMAGES), FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN DELICT, SHALL BE LIMITED TO ACTUAL MONETARY DAMAGES NOT EXCEEDING 6 (SIX) MONTH’S SUBSCRIPTION FEE. SUCH SUBSCRIPTION FEE SHALL BE THE SUBSCRIPTION FEE IN EFFECT WHEN THE CAUSE OF ACTION AROSE.

17. Ownership and Intellectual Property

17.1 The License granted to Client in terms of this Agreement, is a limited license to use the Software. Client acknowledges that all copies, whether partial or complete, of the Software as well as all intellectual property rights in and to the Software (including without limitation, copyright and trade secret rights) are and shall remain the sole property of Skynamo or its third-party suppliers.
17.2 Skynamo retains all ownership rights to all applicable copyrights, trade secrets trademarks, service marks, trade names and other intellectual property rights in the Software.

18. Termination

In the event of termination of the Client’s LicenseClient must immediately cease all use of SkynamoSkynamo will continue to make all Client Data available for a period of 60 (sixty) days from the date of termination. After 60 (sixty) days, all Client Data will be permanently deleted.

19. Breach and Cancellation of License

If the Client and/or any User commits a breach of this Agreement and/or fails to comply with any of the provisions hereof, Skynamo shall be entitled to give the Client 7 (seven) days notice in writing to remedy such breach and/or failure, and if the Client fails to comply with such notice then Skynamo shall forthwith be entitled, but not obliged, (without prejudice to any other rights or remedies which Skynamo may have in law, including the right to claim damages), to claim immediate performance or to cancel this Agreement and any of the Client’s Licenses in terms hereof.

20. Legal Cost

Should Skynamo instruct attorneys to take any steps to enforce any rights in terms of this Agreement arising from a breach thereof, then the breaching party shall be liable for all legal and incidental costs, including legal fees on the attorney and own client scale, collection commission and tracing charges.

21. Force Majeure

If either Party (“affected party”) is prevented or restricted directly or indirectly from carrying out all or any of its obligations under the Agreement by reason of an event of Force Majeure, then the affected party shall be relieved of its obligations hereunder during the period that such event continues (and for so long as the affected party is so prevented from fulfilling its obligations, then the corresponding obligations of the other party shall be suspended to the corresponding extent), and the affected party shall not be liable for any delay and/or failure in the performance of its obligations under the Agreement during such period, provided that if the force majeure event continues for a period longer than 14 (fourteen) days, either Party may cancel this Agreement with immediate effect.

22. Notices and Service Address 

22.1 Skynamo and the Client chooses as their notice and service address (“Notice Address”) for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from this Agreement at the following addresses:
22.1.1 Skynamo – the address set out in clause 1.1.25;
22.1.2 Client – the address set out in the Order Form.
22.2 Any notice given and any payment made by a Party to the other (“the addressee”) which:
22.2.1 is delivered by hand during the normal business hours of the addressee at the addressee’s Notice Address for the time being shall be presumed, unless the contrary is proved by the addressee, to have been received by the addressee at the time of delivery;
22.2.2 is transmitted by e-mail to the addressee shall be presumed, unless the contrary is proved by the addressee, to have been received by the addressee within 2 (two) hours of transmission.
22.3 Where, in terms of this Agreement any communication is required to be in writing, the term “writing” shall include communications by e-mail.
22.4 Notwithstanding anything to the contrary contained or implied in this Agreement, a written notice or communication actually received by one of the Parties from another including by way of electronic mail shall be adequate written notice or communication to such Party.

23. Applicable Law and Jurisdiction

23.1 This Agreement shall be interpreted and governed in all aspects in accordance to the laws of the Republic of South Africa.
23.2 The Parties consent to the jurisdiction of the High Court of the Republic of South Africa in respect of any matter flowing from this Agreement.

24. Arbitration

24.1 In the event of any dispute or difference of whatsoever nature between the Parties relating to or arising out of this Agreement, the dispute or difference shall on written demand by either Party, be submitted to arbitration in Cape Town in accordance with the rules of the Arbitration Foundation of Southern Africa (“the Foundation”) by an arbitrator appointed by the Foundation and agreed to by the Parties.
24.2 Should the Parties fail to agree on an arbitrator within 10 (ten) days after arbitration has been demanded, the arbitrator shall be nominated at the request of any party to the dispute by the Foundation.
24.3 The decision of the arbitrator shall be final and binding on the parties to the arbitration.  A decision, which becomes final and binding in terms of this clause 24.3, may be made an order of court at the instance of any party to the arbitration.
24.4 Nothing herein contained shall be deemed to prevent or prohibit any party from applying to court for a temporary interdict or other relief of an urgent and temporary nature, pending the decision or award of the arbitrator.
24.5 The provisions of this clause 24 are severable from the rest of this Agreement and will remain in effect notwithstanding any termination or cancellation of this Agreement.

25. General

25.1 If any provision of this Agreement is found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision shall be deemed modified to the limited extent required to permit its enforcement in a manner most closely approximating the intention of the Parties as expressed herein.
25.2 Each Party represents and warrants to the other that it is not party to any contract with any other entity or individual that would interfere with or prevent its compliance with the terms and provisions of this Agreement.
25.3 This Agreement shall be binding upon and inure to the benefit of the Parties and their successors and assigns.
25.4 This document contains the entire agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein.
25.5 No alteration, cancellation or addition hereto shall be of any force or effect unless reduced to writing and signed by all parties to this Agreement or their duly authorised representatives.
25.6 No failure or delay by any Party hereto in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or future exercise of any right, power or privilege. No indulgence, leniency or extension of time which Skynamo may grant or show to the Client, shall in any way prejudice Skynamo or preclude Skynamo from exercising any of its rights in the future.