Sam Clarke feedback session with CapeTalk 567’s Pavlo Phitidis on scaling a business

Paper-based systems have been part of B2B sales reps’ daily grind for decades. Notebooks, order books, loose sheets, catalogues, WhatsApp messages, saved voice notes, spreadsheets… they all fall under the same umbrella: manual processes that hold your business back. In spite of wild advances in technology, AI, and devices, most wholesalers, distributors, manufacturers, and importers still use

When you run a growing business in manufacturing, distribution, or wholesale, there’s one truth you learn fast: sales don’t happen behind a desk. Your sales team is out on the road, meeting customers, taking orders, solving problems, and keeping shelves stocked. And the faster your business grows, the harder it becomes to keep track of who’s where, doing what, and how your customers are feeling. That’s where a sales rep tracking app becomes invaluable. Not as a “big brother”

Your veteran sales rep leaves. What now? In most B2B businesses, sales reps are a vital part of your deal pipeline. They’re out there, every day, driving kilometres, shaking hands, building relationships, and keeping the wheels of business turning. But what happens when your most experienced sales rep leaves? The one who knows every customer by name, every order by memory,