“Now we’re using the Skynamo mobile solution, it’s astounding how, in just a short time, the reps have considerably increased their data accuracy. Pre-Skynamo, they were taking a long time to sort out a customer issue with an order, but now the sales staff can go back on that order immediately and fix it in real time.”
Increased Effectivity: Cloete has also noticed that there is less downtime in the warehouse, as the sales orders are created immediately and uploaded onto the system, instead of the next day.
“We waste less time doing administration, and our internal expenses have decreased, because we use less stationery. We now have the picture and the pricing of the product visible on the tablet. Our sales representatives look more professional – they no longer enter a store with bulging folders and waste time searching through wads of paper for prices for any of our 900 line items.”
Cloete is excited about the future because he already knows that Skynamo has changed their sales operations and that this is bound to have a very positive effect on their bottom line too.
“Our customers are definitely happier and that makes me happy”, says Cloete.