Latest insights

When things are going well, it’s easy to sit back and stay the course. This is especially true with your sales team. Why rock the boat when you’re sailing smooth? Most managers start pushing if their teams haven’t hit their targets or they see more potential. But shouldn’t effective leaders empower their sales teams in both bad times and good? Of course, they should. Empowering your team is always the right move. Research confirms that empowering employees

Mental health challenges have reached a new global high. 42% of adults worldwide say they feel a lot of worry. 41% report high stress, and 28% experience unhappiness. Burnout is also on the rise, with 49% of people suffering from these symptoms at work. Hybrid working is adding to people’s stress by increasing a sense of isolation. Fear and uncertainty of the modern world making us ever more anxious. With mental health challenges now being the norm among employees across all organisational levels, people are talking about mental health at

Businesses across all sectors leverage digital tools and platforms to grow. This is because more and more customers are flocking to the digital space every day. Better yet, they’re doing so with the intent to engage with brands that can effectively and efficiently alleviate their pain points. However, with stiff competition just a search away, it’s not enough to simply offer a solution. Businesses must ensure that their B2B online ordering systems are aptly designed to deliver what their target customers need – and then some. Of course, similar to

Experts identify skills shortages as the eighth-largest risk facing South African businesses and the seventh-greatest risk worldwide. South African businesses are competing with each other and many international businesses to hire and retain skilled workers. A number of employers look at the 35 percent and more unemployment rate and assume that staff don’t have any employment choices and that the competition isn’t fierce. For skilled workers, this is, however, not true. It has been reported that 60 percent of employees who left their jobs between April and October

As a result of Covid-19, employers need to re-look office culture, teamwork, and talent strategies to acknowledge both a shifting business landscape and changing employee expectations. According to new research, physical well-being ranks third among employees’ top priorities after financial and mental well-being. With this in mind, Sarah Rice, chief people officer at Skynamo outlines how employers can build this into their employee retention strategies. Rice says that the pandemic has shone a spotlight on the importance of health and

Companies use many different metrics to quantify their success. Some of the more common ones include: reports to track and measure operations data, website traffic, and employee performance. Beyond these, customer lifetime value (CLV) has been identified as one of the most helpful business metrics. CLV carries special significance in the context of business growth. As a measure of performance, it represents the cumulative value that repeat customers bring to a company. This is particularly important since it’s more cost-effective to add value to existing customers than to find

Planning for the future of your business once you are no longer at the helm may be one of the last things on your to-do list, but it shouldn’t be. All businesses will experience a transition at some point, and making sure that you have a system in place for business succession helps to ensure longevity and stability even when you are gone. So, how can you go about ensuring that your business outlives you? Let’s find out. Methods to ensure your business succession plan works These methods will not only help you in your creation of

As consumers have become more and more comfortable with online shopping, there has been an undeniable digital transformation in field sales. With the change in interface, digital expectations have changed, and today customers demand an online experience that mimics their past face-to-face shopping interactions. Online behavior and a greater reliance on mobile devices

Small and medium, local enterprises (SMEs) are essential to the economy’s health and predicted to lead an economic recovery post-COVID. However, many of these businesses are fighting to keep their doors open since the onset of the pandemic. 89% impacted by the recent rioting and looting in KwaZulu-Natal and Gauteng, according to research by BeyondCovid. Positively, the latest data by Skynamo’s Industry Thermometer for July 2021 reveals that the political turmoil did not have as big an impact on sales as expected.

South African women still face tremendous challenges in their daily lives. From personal safety to access to education and work opportunities and appropriate healthcare. Women are still more likely than men to be unemployed. According to Statistics South Africa, 31 percent of men are unemployed. Compared to 34 percent of women, with black women by far the most vulnerable, with an unemployment rate of 38 percent. These are structural issues, backed up by some troubling